FAQs

A comprehensive boiler service from Calescent Gas and Heating Services includes:

• Visual inspection of the boiler and controls

• Checking for gas leaks and carbon monoxide

• Cleaning key components

• Testing flue efficiency

• Verifying correct water and gas pressure

• Ensuring all safety devices are functioning properly

Our professional boiler service plans help maintain your system’s efficiency and prolongs its lifespan.

We recommend an annual boiler service for most households in Edinburgh. Regular servicing:

• Ensures optimal performance

• Helps prevent unexpected breakdowns

• Maintains manufacturer warranties

• Can reduce energy bills by keeping your system efficient

Book your annual service with us to keep your heating system in top condition year-round.

If you notice any of these signs, contact our emergency repair team immediately:

• No heat or hot water

• Unusual noises from the boiler

• Leaks or drips from the boiler

• Pilot light goes out repeatedly

• Boiler pressure drops frequently

• Strange odours (could indicate a gas leak)

Our Edinburgh-based technicians are here to help with your heating system issues.

The duration of a boiler installation can vary depending on several factors:

• Type of boiler being installed (combi, system, or conventional)

• Whether it’s a straight swap or a system change

• The complexity of your current setup

On average, a straightforward installation takes 1-2 days. Our team will provide a specific timeframe during your free consultation, book now.

A Gas Safe registered engineer is a qualified professional who has been approved to work safely and legally on gas appliances in the UK. At Calescent, all our engineers are Gas Safe registered, ensuring:

• Compliance with legal requirements

• Adherence to strict safety standards

• Proper training and expertise

Always ask to see a Gas Safe ID card when an engineer visits your home. You can find out more information on the official Gas Safe Register website.

To enhance your heating system’s efficiency and potentially reduce your energy bills:

1. Schedule regular maintenance with our team

2. Install a smart thermostat for better temperature control

3. Insulate your pipes and water tank

4. Bleed your radiators regularly

5. Consider upgrading to a more efficient boiler model

Our experts can provide personalised advice during a home energy assessment. Contact us to arrange an appointment.

If you detect a gas smell:

1. Open all windows and doors immediately

2. Turn off the gas at the meter

3. Don’t use any electrical switches or naked flames

4. Evacuate the property

5. Call the National Gas Emergency Service on 0800 111 999

6. Once safe, contact a qualified gas engineer for a safety check and repairs

Your safety is our top priority. Always prioritise safety in potential gas-related situations.

Consider replacing your boiler if:

• It’s over 10-15 years old

• Repairs are becoming frequent and costly

• Your energy bills are rising unexpectedly

• It’s not heating your home efficiently

• You’re experiencing inconsistent water temperature

Our team can assess your current system and advise on whether a new boiler installation would be beneficial.

At Calescent Gas and Heating Services, we work with a wide range of heating systems, including:

• Combi boilers

• System boilers

• Conventional (heat-only) boilers

• Underfloor heating systems

• Smart heating controls

We’re experienced with all major brands and can help you choose the best system for your Edinburgh home.

Yes, we stand behind the quality of our work:

• All new boiler installations come with a manufacturer’s warranty (typically 5-10 years)

• Our labor is guaranteed for 12 months

• We offer extended warranty options for complete peace of mind

Details of our guarantees are provided in writing upon completion of any installation or major repair work.

After completing a gas safety check, we provide:

• A digital copy sent to your email

• A physical copy if requested

If you need an additional copy, contact our office with your service details, and we’ll be happy to provide one. This certificate is crucial for landlords and is recommended for all homeowners.

We proudly serve all areas of Edinburgh and the surrounding regions, including:

• City Centre

• Leith

• Portobello

• Morningside

• Stockbridge

• Corstorphine

• East Lothian and Beyond

Our local team ensures prompt service across the city. Contact us to check if we cover your area.